Privacy Policy for izap.ai Service

1. Introduction
This Privacy Policy describes how izap.ai collects, uses, and protects personal information provided by users when using our AI assistant on WhatsApp. By interacting with our service, you agree to the practices described in this policy.
2. Personal Data Collection
2.1 Information Collected Directly
We collect personal data provided by you when interacting with the AI assistant on WhatsApp, including:
Contact Information:
Name, phone number, and other identification data provided during use.
Order Data:
Text messages containing information about your order, such as products, quantities, preferences, and additional instructions.
2.2 Usage Data
We may automatically collect information related to the use of the AI assistant, such as interaction times and automated responses, to understand and improve the service.
3. Use of Generative AI
We use
Generative Artificial Intelligence
to process and interpret your text messages more effectively and naturally, in order to create orders automatically based on the instructions provided. Generative AI is applied to interpret the context and details of orders, but does not store your personal information after processing.
This technology helps us provide a smoother and more accurate user experience. However, we ensure that the information provided is used exclusively for the specific purpose of creating and sending your order to the restaurant.
4. Use of Collected Information
4.1 Purposes of Use
The collected information is used to:
Process and send the order to the selected restaurant;
Provide customer support and respond to inquiries;
Improve the accuracy and efficiency of our AI assistant service.
4.2 Data Sharing with Third Parties
We share your data only with the restaurants responsible for preparing and delivering the orders, as necessary to provide the service. We do not sell or rent your information to third parties.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. When the information is no longer needed, we will take measures to delete or anonymize it.
6. Information Security
We implement appropriate technical and organizational measures to protect your information against loss, misuse, and unauthorized access. Despite our efforts, no data transmission or electronic storage is completely secure; therefore, we cannot guarantee absolute security.
7. User Rights
You have the following rights regarding your personal data, as applicable under data protection laws:
Access:
Request a copy of the personal information we hold about you.
Correction:
Request the update or correction of incomplete, inaccurate, or outdated data.
Deletion:
Request the deletion of your personal data, except where there is a legal obligation to retain it.
Withdrawal of Consent:
Withdraw consent for the use of your personal data, when applicable.
To exercise these rights, please contact us via email at or by phone at
+55 (11) 5104-4485.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be published on this page with a revised update date. We recommend reviewing this policy regularly to stay informed about how we protect your information.
9. Contact
If you have questions about this Privacy Policy or about the processing of your personal data, please contact us:
Phone:
+55 (11) 5104-4485
CNPJ:
18.051.583/0001-45
Address:
Avenida Paulista 171, Bela Vista, São Paulo-SP ZIP Code: 01.311-904