Terms of Use for izap.ai AI assistant on WhatsApp

1. Introduction and Acceptance of Terms
Welcome to izap.ai, our AI assistant service on WhatsApp designed to facilitate order creation and its automatic submission to partner restaurants. By interacting with izap.ai, you agree to these Terms of Use. If you do not agree with any part of these terms, please do not use the service.
2. Data Collection and Use
2.1 Information Collection
izap.ai collects and processes text messages sent via WhatsApp to identify and process your order and automatically send it to the partner restaurant.
2.2 Use of Information
The collected information is used exclusively to:
Understand and process your order;
Send the order to the restaurant responsible for its fulfillment.
We do not use this information for other purposes without your explicit consent.
3. Privacy and Security
3.1 Data Storage
The information provided is stored securely, in accordance with appropriate data protection practices. We work to protect your information and prevent unauthorized access.
3.2 Data Sharing
The collected data is shared only with the restaurants necessary for processing the order. We do not share your information with third parties outside this context.
3.3 Sensitive Data
If requested, sensitive data such as payment information will be handled with additional security. We recommend that you do not share unnecessary data when interacting with izap.ai.
4. User Responsibilities
By using izap.ai, you agree to:
Provide accurate information to ensure correct order processing;
Refrain from using the service to send inappropriate content or for unlawful purposes;
Respect WhatsApp usage rules and the guidelines established by these Terms.
5. Limitation of Liability
izap.ai acts solely as a facilitator of the order between you and the restaurant. We are not responsible for the quality, preparation, delivery, or other aspects of the restaurant’s service. Any issues with the order must be resolved directly with the responsible restaurant.
6. Changes to Terms
We reserve the right to modify these Terms of Use at any time. We will notify you of significant changes, but it is your responsibility to review them periodically. Continued use of izap.ai after modifications constitutes acceptance of the updated Terms.
7. Contact
If you have questions about these Terms of Use or about data processing, please contact us:
Phone:
+55 (11) 5104-4485
CNPJ:
18.051.583/0001-45
Address:
Avenida Paulista 171, Bela Vista, São Paulo-SP ZIP Code: 01.311-904